Specialist Behaviour Support Services
Specialist Behaviour Support Services
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    • Home
    • About
    • Services
    • Referrals
    • Contact Us
    • Participant Pack
    • Have Your Voice Heard
  • Home
  • About
  • Services
  • Referrals
  • Contact Us
  • Participant Pack
  • Have Your Voice Heard

About Us

Specialist Behaviour Support Services (SBSS) are professionals in supporting complex clients within complex systems. Our clinicians provide the highest level of professional skill and practice in creating positive outcomes. These outcomes are evident in the individual clinical outcomes for our clients and in our highly engaging and dynamic professional development training series. This is achieved through our partnership, commitment, practice, responsiveness, and understanding- 


Our partnership with yourself 

Our commitment to provide the highest quality of services 

Our practice methods, which are built upon respect for multidisciplinary input, personal integrity, and evidence-based decision making

Our responsiveness to the needs of the individual, stakeholders, and organisations

Our understanding that behaviours are functional and adaptive in meeting a need


About Us

Interested in joining our team of expert clinicians and trainers?

We're always open to the right person fit to meet the high-calibre of our work within our dynamic team

Learn more

our team

Chelsea Troutman

Chelsea Troutman

Chelsea Troutman

Managing Director  Individual Outcomes and Behaviour Support Practitioner


Chelsea is a Board Certified Behavioural Analyst (BCBA), practitioner and clinical supervisor. Chelsea has extensive experience working within Government and Community Service Sectors with expertise in disability services, children and family services- out of home care, and forensic disability. Chelsea has international experience in consulting on individual cases, system design, and policy.


Chelsea holds a Masters of Education in School Psychology (Applied Behavioural Analysis) from the University of Cincinnati, and a post graduate degree in Criminology (forensic disability) from University of Melbourne. 


Chelsea provides extensive experience in strength-based approaches to working with individuals with complex needs, complex client assessments, intervention and is recognised for her holistic practice lens, and proficiency in managing risk under the least restrictive circumstances. 

 Practice of specialists areas of behaviour change include: trauma and challenging behaviours, problematic sexualised behaviour, sexual offending in persons with an intellectual disability, and violence within adolescents and adults with disability.Co-Director and Specialist Behaviour Support Practitioner

Jenn Colechin

Chelsea Troutman

Chelsea Troutman

Managing Director Systems Change and Behaviour Support Practitioner


Jenn is a Board Certified Behaviour Analyst (BCBA) and highly skilled clinician  who utilises the science of behaviour analysis to guide assessment, strategies and implementation approaches within a positive behavioural support and trauma informed practice lens. She holds a Master's Degree in Education (Applied Behaviour Analysis), a Master's Degree in Disability Studies, Bachelor’s degrees in Secondary Education and English Literature, and a Graduate Certificate in Criminology (forensic disability). Jenn is a registered Developmental Educator and has international experience in disability service design and delivery. She has practiced within schools, community and home based settings across government and community sectors. 


Practice of specialists areas of behaviour change include direct intervention with individuals and their supporting team and family to ensure the rights of the person are protected through the provision of effective and evidenced based service delivery. Jenn has expertise supporting trauma-affected individuals who engage in challenging behaviours, consulting within multi-disciplinary teams, and person-centred support within group settings. 


Jenn is a skilled and passionate facilitator in. the delivery of training,workshops, and organisational consultation.

Carly Langham

Chelsea Troutman

Carly Langham

Practice Leader and Behaviour Support Practitioner



I am a Board Certified Behaviour Analyst (BCBA). I also have a Bachelors Degree in Criminology and Psychology from RMIT University, and a Masters Degree in Education in Applied Behaviour Analysis from Monash University.


My areas of interest are working with young people, mental health and trauma, person-centred practice and advocacy, and forming trusting and supportive relationships with people.


A fun fact about me is that I like to change my hairstyle and colour often which means sometimes people don’t recognise me even when we’ve already met!

Cherry Hynam

Sarah Hoogstraten

Carly Langham

Behaviour Support Practitioner

Cherry has extensive experience working within schools, in the community and in residential settings, supporting individuals with a range of complex needs and diagnoses. She holds a BA Honours Degree in Primary Education and is currently studying a Masters of Education in Applied Behaviour Analysis at Monash University. 


Working across government and community sectors, Cherry is passionate about delivering quality services and achieving positive outcomes and consistently remains a committed advocate for service users and their families; supporting inclusion, participation, equality and respect for rights. 


Using Positive Support Strategies, pivotal to her practice is the provision of direct assistance and support; always ensuring a person-centred approach, taking into consideration individual needs and preferences.

Sarah Hoogstraten

Sarah Hoogstraten

Sarah Hoogstraten



Behaviour Support Practitioner


Sarah is a Board-Certified Behaviour Analyst (BCBA). She holds a Bachelor's Degree in Social Science (Psychology and Human Development) and a Masters of Applied Psychology (Applied Behaviour Analysis) from the University of Waikato. She has also completed a Behaviour Analysis Graduate Certificate, ABA advance series 4038 from Florida Institute of Technology.


Sarah has extensive experience in a range of disability and age groups (2 years old to 65 years), early intervention, schools, employment (supported, DES, other community) and SIL and Day Programmers. 


Sarah has a strong focus on pragmatic and flexible interventions, person-centred approach, teaching social skills and helping individuals to feel empowered and find their passions, developing others around service users to use a strength-based approach so that individuals can collaborate in their intervention, direct therapy, and stakeholder engagement.

Phoebe Meyer

Sarah Hoogstraten

Sarah Hoogstraten

Behaviour Support Practitioner 


My formal qualifications include a Bachelor of Arts with a Criminology major from The University of Melbourne.

 

I am currently completing my post graduate qualifications in Forensic Behavioral Science from Swinburne University. 


My areas of interest are assessing risk, forensic disability, stalking behaviors, sexual offender treatment, and interpersonal violence. 


A fun fact about me is I look forward to going to sleep at night so I can have my coffee in the morning (always in the same cup!).

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